Privacy Policy

  1. Data Protection Notice

    eAx solution gmbH (hereinafter “eAx” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.

  2. eAx respects your privacy

    The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.

    Data protection and information security are included in our corporate policy.

  3. Controller

    eAx is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.

    Our contact details are as follows: eAx solutions GmbH, Kruppstraße 20, 70469 Stuttgart

    telephone: +49 30 667 0290 0, email:

  4. Collection, processing and usage of personal data

    Processed categories of data

    The following categories of data are processed:

    • Communication data (e.g. name, telephone, e-mail, address, IP address)
    • statistics and analysis data
  5. Principles

    Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.

    We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

  6. Processing purposes and legal basis

    We as well as the service providers commissioned by us; process your personal data for the following processing purposes:

    • Provision of these Online Offers
      (Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law).
    • Resolving service disruptions as well as for security reasons.
      (Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
    • Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent
      (Legal basis: Consent / legitimate interest on our part in direct marketing if in accordance with data protection and competition law).
    • Safeguarding and defending our rights.
      (Legal basis: Legitimate interest on our part for safeguarding and defending our rights).
  7. Log files

    Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.

    We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of eAx and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

    Log files are also used for analysis purposes (without the IP address or without the complete IP address) see module “Advertisements and/or market research (including web analysis, no customer surveys)”.

    In log files, the following information is saved:

    • IP address (internet protocol address) of the terminal device used to access the Online Offer;
    • Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
    • Name of the service provider which was used to access the Online Offer;
    • Name of the files or information accessed;
    • Date and time as well as duration of recalling the data;
    • Amount of data transferred;
    • Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
    • http status code (e.g., “Request successful” or “File requested not found”).
  8. Children

    This Online Offer is not meant for children under 16 years of age.

  9. Data transfer to other controllers

    Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis.

    Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

  10. Service providers (general)

    We involve external service providers with tasks such marketing services, programming and data hosting. These external service providers are Ideenhunger media GmbH and checkdomain GmbH. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.

  11. Transfer to recipients outside the EEA

    We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection.

    You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.

  12. Duration of storage, retention periods

    Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

  13. External links

    Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.

  14. Security

    Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

    We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or un-authorized access. Our security measures are, pursuant to technological progress, constantly being improved.

  15. User rights

    To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

  16. Right to information and access

    You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

  17. Right to correction and deletion

    You have the right to obtain the rectification of inaccurate personal data.  As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

    This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).

  18. Restriction of processing

    As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.

  19. Data portability

    As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.

  20. Withdrawal of consent

    In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.

  21. Right to lodge complaint with supervisory authority:

    You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. This is:

    State Commissioner for Data Protection and Freedom of Information

    Lautenschlagerstraße 20
    70173 Stuttgart, GERMANY

    Postal address:
    P.O. Box 10 29 32
    70025 Stuttgart, GERMANY

    Phone: +49 (711)/615541-0
    Fax: +49 (711)/615541-15

  22. Contact

    If you wish to contact us, please find us at the address stated in the "Controller" section.

    To assert your rights and to notify data protection incidents please use the following link:

    For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:

    Data Protection Officer
    Information Security and Privacy (C/ISP)
    Robert Bosch GmbH
    P.O. Box 30 02 20
    70442 Stuttgart, GERMANY

    Effective date: 01.12.2022